Refund policy
At Wavey Ice, we’re committed to ensuring you love your experience with us. If you’re unsatisfied with your purchase, we offer a 30-day return policy for eligible items.
Our 30-Day Return Policy
If your item meets our eligibility criteria, you have 30 days from the date you receive your order to request a return, replacement, or refund.
To initiate a return, please email us at hello@waveyice.com with your order number, proof of purchase, and details about the item and issue. Our team will be in touch to assist you.
Eligibility for Returns
To qualify for a return, items must be:
To initiate a return, please email us at hello@waveyice.com with your order number, proof of purchase, and details about the item and issue. Our team will be in touch to assist you.
Eligibility for Returns
To qualify for a return, items must be:
- Unopened or minimally used
- Undamaged, with the original packaging intact
- Returned with proof of purchase and within 30 days of receiving the item
Please note: Items with significant damage or excessive use may not qualify for a refund.
Damages and Issues
Please inspect your items as soon as they arrive. If you notice any of the following, contact us immediately:
- Defective or damaged items
- Missing flavours or products
- Incorrect items received
We’re here to help resolve these issues quickly and will work with you to make it right.
Refunds & Replacements
Once we receive and inspect your returned item, we’ll confirm if you’re eligible for a refund or replacement. If approved:
- Refunds will be processed to your original payment method. Please allow 7 business days for your bank or credit card provider to process the funds.
- Replacements will be shipped out to you promptly.
For any additional questions or concerns, feel free to contact our team at hello@waveyice.com.
Thank you for choosing Wavey Ice!